How should students write resumes that get interviews for roles as a customer success manager?
For customer success managers, companies look for prior experience in customer support or account management. They’re looking for examples where you converted the customer’s pain point into a solution that everybody was satisfied with.
A company’s success is directly tied to the success of their customers. Customer Success Managers, also called CSMs, make sure that customers are successful. They ask lots of questions. They dig deep into the customer’s problems. Then, they work across the company to solve them with grace.
In this article, you will find a resume sample that is vouched for by recruiters, tips from a customer success manager on how to write a resume that stands out as a student, how to properly highlight your education & work experience and behind-the-curtains insight into how customer success manager screen resumes.
There are over 84,564 open positions for this role within the United States posting an average salary of $73,624. Getting your foot in the door with your resume is the most difficult part.
Below, you will find excerpts of an interview with a customer success manager who will break down each section of the resume, share a brief overview of what stands out to them and provide bullet point examples you can use as you adapt your own resume.
Given that these professionals spend 6 seconds per resume, every bullet of every section has an important role to play in securing interviews.
Q: What should customer success manager candidates include in their resume’s education section?
A: CSM candidates must include their university information i.e. university name, majors, minors, GPA, dates attended as well as any awards or distinctions.
Q: What majors are companies looking for in customer success manager hires?
A: Most CSMs come from a business major but most companies do not have a strict requirement on this. It is much more important for someone to be detail-oriented and emphatic than to have studied a particular subject.
Want to see a great example of a resume’s education section? View, personalize and download Climb’s professional resume format.
Q: Should I only list work experience that relates to what a customer success manager does?
A: It depends on your experience level. If you have plenty of prior experience as a CSM, it makes sense to include those experiences in this section. However, if you are new to the field, you should include experiences where you have dealt with customers, understood their pain points, worked with a team of stakeholders to solve their problem and received the thumbs up from the customer. This type of experience can happen in sales roles for example where you are still accountable for the success of the customer.
Q: How can I convey that I am qualified to be a customer success manager?
A: You can be very explicit about 3-4 experiences where you have solved a client’s pain point. Be clear about the pain point that you were attempting to solve; mention the relevant metrics whether it be sales, customer satisfaction score, etc. List a few of the stakeholders involved in your particular scenario. Finally, take credit for the metrics you ended up moving and the smile on your customer’s face.
Want to see a great example of a work experience section on a resume? View, personalize and download Climb’s professional resume format.
Q: What if I don’t have enough work experience?
A: While there are many companies that require 3-5 years of work experience, you can find others that will accept entry-level hires. To stand out, you should look into trusted 3rd party certifications as well as roles in account management and customer support to build your resume.
Q: What skills go on a customer success manager resume?
A: Empathy is by far the most important skill for this job. If you can’t find a way to relate to the customer, it will be impossible to solve their problem. After empathy, skills like negotiation and project management would help convince employers that you’re able to build a coalition and stay organized along the way.
We hope you found this interview valuable as you continue to adapt your resume.
If you would like to submit your own questions for future interviews, please contact firstname.lastname@example.org
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Learn more about creating the perfect job application by viewing other resume examples on our blog.